Privacy Policy

1. Introduction

This Privacy Policy explains how Jacked Up Games Ltd (“Company,” “we,” “us,” or “our”), the operator of BetMighty (the “Site,” “Service,” or “Casino”), collects, uses, discloses, and protects the personal information of players who access or use our real-money gaming services.

Company Details: Jacked Up Games Ltd, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros

By registering an account, accessing, or using the Site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, you must not use the Service.

This Policy applies to all players who access or use the Service, regardless of location. Where applicable local law grants you additional or different rights than described here, those rights will be honored in accordance with the law of your jurisdiction of residence.

2. Scope and Eligibility

• The Service is intended solely for individuals who have reached the legal age of majority for online/real-money gambling in their jurisdiction of residence (at minimum 18, or higher where required by local law).
• The Service is not directed at, and must not be used by, anyone under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a minor, we will delete it promptly and close the associated account.
• We reserve the right to request proof of age and identity at any time, and to suspend account access pending verification.
• Availability of the Service may vary depending on local gambling laws. It is your responsibility to confirm that online real-money gaming is lawful in your specific jurisdiction before playing.

3. Information We Collect

3.1 Information You Provide Directly

• Identity data: full name, date of birth, gender, government-issued ID number, nationality, residential address.
• Contact data: email address, phone number, mailing address.
• Account data: username, password (hashed/encrypted), security questions, account preferences.
• Verification (KYC) documents: copies of passport, driver’s license, national ID, utility bills, bank statements, selfie/photo verification, and other documents required to confirm your identity, age, and source of funds.
• Financial data: payment card details, bank account/wire details, e-wallet identifiers, cryptocurrency wallet addresses, transaction history, deposit/withdrawal records.
• Communications: records of correspondence with customer support, live chat transcripts, emails, complaint records, and call recordings (where applicable and disclosed).
• Marketing preferences: opt-in/opt-out status for promotional communications.

3.2 Information Collected Automatically

• Technical data: IP address, device identifiers, browser type and version, operating system, referring URLs, time zone, language settings.
• Usage data: pages visited, games played, session duration, wagering activity, deposit/withdrawal patterns, click-stream data.
• Location data: approximate geolocation (via IP address and, where required for licensing/compliance, GPS or Wi-Fi positioning) to confirm you are playing from a permitted jurisdiction.
• Cookies and similar technologies: see Section 10 below.

3.3 Information From Third Parties

• Identity verification providers, credit reference agencies, and fraud-prevention/anti-money-laundering (AML) databases.
• Payment processors and financial institutions.
• Affiliate and marketing partners who refer you to the Site.
• Public databases and sanctions/politically-exposed-person (PEP) screening services.
• Social media platforms, if you interact with us through those channels.
• Affiliate and business partner sign-ups: If you consented to an affiliate or business partner sharing your details with its partners, and BetMighty is one such partner, it may disclose your personal information (your name, email, phone number, and other data) to us. We use this solely to send you relevant promotions and offers, whether or not you hold a Player Account with us. You may opt out at any time via the unsubscribe link in the email, your Account preferences, or by contacting customer support.

4. How Personal Information Is Obtained

We will not collect any personal information about you without your knowledge. We may, however, automatically collect certain data about you in the course of your use of the Service and your interactions with us (see Section 3.2 above).

We may also lawfully receive personal information from third-party vendors and service providers, such as fraud-prevention companies, identity-verification providers, and payment processors. We engage such third-party providers to deliver technical support, process your transactions, and source gaming content on our platform.

When we engage a vendor, service provider, or third-party e-commerce service on your behalf, that party may be granted access to information you provide to them directly. We will use and safeguard any personal information obtained in this way consistently with this Policy. Information you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy, and we take reasonable steps to ensure our agreements with third-party service providers require them to protect your personal information.

5. How and Why We Use Your Information

We process your personal information for the following purposes:

We rely on one or more of the following legal bases, as applicable in your jurisdiction: performance of a contract with you, compliance with a legal obligation (including AML/KYC and gaming-licensing rules), our legitimate business interests (fraud prevention, security, service improvement), and your consent (for marketing).

6. Know Your Customer (KYC) and Anti-Money Laundering (AML) Compliance

As a licensed online gaming operator, we are required to implement KYC and AML procedures consistent with international standards (including FATF recommendations) and the requirements of our gaming license. This means:

• We will verify your identity, age, and address before allowing withdrawals, and may require this at any point, including at registration or randomly during your account’s lifetime.
• We may request documentation regarding your source of funds or source of wealth for larger transactions or where activity appears unusual.
• We monitor transactions for patterns consistent with money laundering, terrorist financing, or fraud, and may file reports with relevant financial intelligence units or regulators where required.
• We may restrict, suspend, or close accounts, and withhold funds, where verification cannot be completed or where we have reasonable suspicion of illicit activity, consistent with our license conditions and applicable law.
• Records related to KYC/AML are retained for the periods required by our licensing authority and applicable financial-crime law (typically five years or more from account closure).

Full details of these procedures are set out in our KYC Policy.

7. Responsible Gambling Data

We collect and use certain data specifically to support responsible gambling, including:

• Deposit, loss, wager, and time-based limits you set.
• Self-exclusion requests and status (including participation in any national or regional self-exclusion registers, where applicable).
• Behavioral indicators that may suggest at-risk play, used to trigger responsible-gambling interventions or outreach.

This data may be shared with regulators, self-exclusion program administrators, or affiliated gaming operators solely to enforce exclusion requests, where required by law or license condition. See our Responsible Gaming Policy for more information.

8. How We Share Your Information

We do not sell your personal information for money. We may share your information with:

• Payment processors and financial institutions to process deposits, withdrawals, and detect fraud.
• Identity verification and KYC/AML service providers.
• Regulators, licensing authorities, and law enforcement where required by law, court order, or license condition, including gaming authorities in Anjouan and, where applicable, regulators with jurisdiction over your access to the Service.
• Affiliates and marketing partners, in aggregated or de-identified form where possible, or as needed to pay referral commissions.
• Professional advisors (auditors, lawyers, accountants) as needed for our business operations.
• Service providers who host our infrastructure, provide customer support tools, analytics, or fraud-detection software, under contractual confidentiality obligations.
• A successor entity in the event of a merger, acquisition, restructuring, or sale of assets.

We require third parties to protect your data consistently with this Policy and applicable law.

9. International Data Transfers

Jacked Up Games Ltd is based in Anjouan, and your information may be processed, stored, or transferred to servers located in Anjouan or other countries where our service providers operate. Data-protection laws in these countries may differ from those in your home jurisdiction. Where required, we implement appropriate safeguards (such as contractual data-protection clauses with processors) to protect your information during such transfers.

10. Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and similar technologies to:

• Keep you logged in and remember your preferences.
• Analyze site traffic and player behavior.
• Detect and prevent fraud and multi-accounting.
• Deliver and measure the effectiveness of marketing campaigns.

Categories of cookies used

• Strictly necessary — required for core site functionality (e.g., session management, security).
• Performance/analytics — help us understand how players use the Site.
• Functional — remember your settings and preferences.
• Targeting/advertising — used by us and third-party partners to deliver relevant offers.

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service. Where legally required, we will present a cookie-consent banner allowing you to manage preferences before non-essential cookies are set.

11. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (e.g., TLS/SSL) and at rest for sensitive data such as passwords and payment details.
• Access controls by limiting employee access to personal data on a need-to-know basis.
• Firewalls, intrusion detection, and regular security audits/penetration testing.
• Secure storage of KYC documentation with restricted access.

No method of transmission or storage is 100% secure. In the event of a data breach affecting your personal information, we will notify affected users and relevant authorities as required by applicable law, without undue delay.

12. Data Retention

We retain personal information for as long as necessary to:

• Provide the Service and maintain your account.
• Comply with legal, regulatory, tax, accounting, and licensing obligations (KYC/AML records are typically retained for a minimum of five years following account closure, or longer if required by our license or law).
• Resolve disputes and enforce our agreements.
• Support responsible-gambling and self-exclusion enforcement.

When information is no longer needed, we securely delete or anonymize it, subject to legal retention requirements.

13. Your Privacy Rights

Subject to applicable law and verification of your identity, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information (subject to our legal/regulatory retention obligations, which may prevent immediate deletion of KYC/AML/financial records).
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent where processing is based on consent (e.g., marketing emails), without affecting the lawfulness of processing before withdrawal.
• Request a copy of your data in a portable format, where feasible.
• Where applicable local law provides for it, opt out of the sale or sharing of personal information for advertising purposes, and lodge a complaint with your local data-protection regulator.

To exercise these rights, contact us using the details in Section 18. We may need to verify your identity before actioning a request, and some requests may be limited by our need to comply with AML, tax, and gaming-regulatory obligations.

We do not sell personal information in the traditional sense of exchanging it for money. To the extent our use of advertising cookies constitutes a “sale” or “sharing” of information under applicable law, you can opt out via your cookie preferences or by contacting us.

14. Marketing Communications

Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services and promotions. This may also include occasional offers from our gaming partners and game providers.

You can stop receiving marketing and promotional communications at any time by updating your preferences in your Player Account settings, or by contacting our customer support team at [email protected].

Affiliate and business partner sign-ups: If you consented to an affiliate or business partner sharing your details with its partners, and BetMighty is one such partner, it may disclose your personal information (your name, email, phone number, and other data) to us. We use this solely to send you relevant promotions and offers, whether or not you hold a Player Account with us.

You may opt out at any time via the unsubscribe link in the email, your Account preferences, or by contacting customer support.

Use of Your Name in Connection with Prizes and Winnings: By accepting any contest prize, promotional prize, or winnings from us, you consent to our use of your name and/or account nickname for advertising and promotional purposes, without additional compensation, except where such use is prohibited by applicable law.

15. Third-Party Links

The Site may contain links to third-party websites (e.g., payment providers, affiliate sites). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.

16. Children’s Privacy

The Service is strictly restricted to adults who meet the minimum legal gambling age in their jurisdiction (at minimum 18). We do not knowingly collect data from minors. Parents or guardians who believe a minor has provided us with personal information should contact us immediately so we can investigate and delete such data.

17. Regulatory and Legal Disclosures

We may disclose your personal information without further notice where required to:

• Comply with a legal obligation, subpoena, court order, or regulatory request.
• Cooperate with law enforcement, gaming regulators, or licensing authorities investigating fraud, money laundering, or other illegal activity.
• Enforce our Terms and Conditions or protect the rights, property, or safety of Jacked Up Games Ltd, our players, or others.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Jacked Up Games Ltd
Attn: Data Protection / Privacy Officer
Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros.
Email: [email protected]

If you are not satisfied with our response, you may lodge a complaint with your local data protection or privacy regulator, where one exists in your jurisdiction.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or licensing conditions. We will post the updated Policy on this page with a revised “Last Updated” date. Material changes will be communicated via email or a prominent notice on the Site prior to the change taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

20. Governing Law

This Privacy Policy is governed by the laws of Anjouan, without prejudice to any mandatory consumer-protection or data-protection rights you may have under the law of your own jurisdiction of residence, which will apply to the extent required by that law.